Plano-Based Contact Center Analytics Platform AmplifAI Raises $33.7M Series B

Plano-based AI-powered call-center software provider AmplifAI announced its raise of $33.7 million in Series B funding and credit facility. The round was led by CVS Health Ventures, with participation from existing investors LiveOak Ventures and Dallas Venture Partners.

AmplifAI said the investment will accelerate its mission to unify human and AI agent performance and deliver “best-in-class” customer experience at scale.

“We’re reimagining the contact center with human-centric AI—empowering people to be more effective while virtual agents reduce costs, together delivering an optimal customer experience,” AmplifAI CEO Sean Minter said in a statement. “AmplifAI enables midmarket and Fortune 500 companies across healthcare, financial services, communications/technology, and retail to elevate performance and deliver best-in-class customer experiences.”

In 2021, AmplifAI closed an $18.5 million round of Series A funding led by Greycroft, a seed-to-growth venture capital firm located in New York and Los Angeles.

‘Elevating the customer experience’

AmplifAI said that with growing pressure on contact centers to lower costs while strengthening customer loyalty, retention, and sales, it is disrupting the contact center industry using an “AI-first approach.”

According to the company, its platform ensures that human agents focus on complex, high-value interactions while AI agents seamlessly manage routine contacts. By unifying both human and AI performance in one platform, it said it transforms conversations and workflows across every level of the contact center, “delivering efficiency, empathy, and measurable outcomes.”

“AmplifAI’s capabilities are bringing greater consistency and effectiveness to call center operations by giving leaders clear insight into behaviors and practices that drive success,” Vijay Patel, managing partner of CVS Health Ventures, said in a statement. “These insights enable organizations to identify skill gaps, tailor coaching to individual agents, and scale best practices across teams, meaningfully elevating the customer experience.”

AmplifAI said its platform unifies customer surveys, voice recordings, chat, and chatbot conversations with metrics, behavioral data, contact reasons, and systemic product or process issues. Then, by applying generative AI to this multi-channel data, AmplifAI uncovers hidden customer pain points and also generates real-time coaching, workflows, and automated actions.

The company said that approach reduces friction, strengthens loyalty, and drives measurable business results.

Since its founding in 2018, AmplifAI has partnered with leading brands across retail, healthcare, financial services, and tech. The company reports delivering “measurable impact” including increasing sales conversion by more than 100%, reducing cost per contact by nearly 10%, and improving resolution rates by over 20%.