AT&T Chief Data Officer Andy Markus and the company's new AI "digital receptionist." [Photos: LinkedIn, AT&T]
Now being tested by a handful of customers in North Texas, AT&T's new AI "digital receptionist" answers calls with a "natural, responsive" human-like voice. Powered by multiple LLMs, it hangs up on robocallers, patches urgent calls straight through, and provides a live transcript so customers can "pick up" a call at any time.