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David Seymour
Heather Garboden, SVP and chief customer officer at American Airlines [Photo: American Airlines]
American Airlines Creates New CX Organization, Names SVP and Chief Customer Officer To Oversee It
by Lance Murray | Feb 13, 2025
American said that Heather Garboden's experience in revenue management and finance give her an understanding of what will be good for the health of the airline, as she oversees its newly created Customer Experience organization.
