Posts Tagged ‘customer engagement’

Creating an Exceptional Customer Experience

Posted by Thomson Reuters

“So what is the ‘so what’ of what we’re doing?” is the favorite phrase of VP of Customer Experience Dana Hyatt, Thomson Reuters Tax & Accounting in Dallas.

The answer to this question for any business today? The customer.…

4 Tips for Using Social Media to Connect with Customers

Posted by Thomson Reuters

People love being treated like a number, right? Or when brands talk at them instead of listening to their needs and engaging in a dialogue? And people surely love it when they feel like a robot is talking to them …