A still from the “Meet NiCE + Cognigy” announcement video on LinkedIn marks the start of a new chapter for Cognigy, now operating as a business unit under NiCE. [Screenshot: NiCE via LinkedIn]
The deal joins two industry leaders in AI-powered customer experience. Former Cognigy CEO Philipp Heltewig will now serve as general manager of NiCE Cognigy and chief AI officer.
Germany-based Cognity's AI agents connect brands like Mercedes-Benz, Toyota, Nestlé, and DHL with customers worldwide. Now the company has departed the city by the bay to place its U.S. HQ in the Dallas suburb of Plano, lauding the region's "perfect mix of innovation, energy, and opportunity."