Dallas-based Turvo, which offers a leading transportation management system application for supply chains, has named Gabrielle Gorham Hill as chief customer officer. Hill has more than 20 years of leadership in professional services, enterprise software delivery, and customer success and a track record of scaling global services organizations and consistently delivering exceptional customer outcomes, Turvo said.
“Gabrielle is an extraordinary customer leader with deep experience transforming enterprise services organizations and building high-performing global teams,” Turvo CEO Billy Sarracino said in a statement. “Her ability to anticipate customer needs, drive operational rigor, and foster trust with executives across complex engagements makes her an ideal fit for Turvo as we scale into our next phase of growth.”
Hill will oversee Turvo’s customer success, professional services, and support organizations and will take a lead role in strengthening customer engagement, enhancing implementation excellence, maximizing service delivery processes, and ensuring every Turvo customer realizes maximum value, the company said.
‘Solving some of the toughest challenges in the supply chain’
Hill joins Turvo from FIS, where she was in charge of global professional services for the company’s commercial loan servicing solutions, leading the delivery organization through complex enterprise implementations for large financial institutions and improving execution across global teams.
“Turvo is solving some of the toughest challenges in the supply chain with its next-generation TMS, unmatched visibility, and real-time collaboration,” said Hill. “I’m excited to join a company that is redefining how brokers, shippers, carriers and their customers work together. I look forward to empowering our teams and partners to deliver extraordinary customer value at scale.”
Previously, Hill served as vice president of services for the Americas & EMEA at CloudSense, where she increased employee engagement, exceeded revenue and margin targets, and improved project predictability through operational optimization. Prior to that, Hill spent 13 years at ION Group (formerly Allegro Development) in roles of increasing responsibility—including managing director, Americas, and ultimately chief of staff to the CEO. She led enterprise-level strategic initiatives, managed global energy software implementations, partnered with system integrators, and acted as a trusted advisor to both internal and customer executives, Turvo said.
Earlier in her career, Hill worked in leadership and consulting roles at Hyphen Solutions and Allegro Development, where she established herself as an expert in natural gas marketing and logistics, complex implementations, and customer lifecycle excellence, Turvo said.
More on Turvo
Turvo provides a collaborative Transportation Management System (TMS) application designed specifically for the supply chain. Turvo Collaboration Cloud connects freight brokers, 3PLs, shippers, and carriers to unite supply chain ecosystems, delivering outstanding customer experiences, real-time collaboration, and accelerated growth, the company said.
Turvo said its customers include some of the world’s largest Fortune 500 logistics service providers and shippers, as well as small to mid-sized freight brokers. Headquartered in Dallas, Texas, Turvo also has offices in Hyderabad, India.
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