Chief Customer Officer & Chief of Staff Financial Services

Jana Etheridge is a member of the Capital One Financial Services Leadership Team. Sheserves as Chief of Staff for Sanjiv Yajnik, President of Financial Services, and leads the Customer Office for the Division. She is responsible for Customer experience analysis and insights, Customer Office programming, governance oversight for Financial Services and leads internal and external partnerships, associate recognition, internal communications and events. She also leads social innovationstrategies across Capital One’s South Central region, as part of the Market President Network, and she is the Accountable Executive for the Women’s Business Resource Group.

Jana joined Capital One in 2006. During her time at Capital One, she has served as the Chief of Staff for both the Financial Services Division and Bank Consumer Lending Operations and Servicing, where she was responsible for compliance and risk management, project management, andCustomer experience. Jana also led Human Resources for the Home Loans line of business.

Jana has more than twenty-four years of experience in the financial services industry. Before coming to Capital One, she spent twelve years with American Express Financial Advisors (now Ameriprise Financial), during which time she held roles as a Personal Financial Advisor, National Advice Consultant, and Six Sigma Black Belt.

Jana holds a bachelor’s degree fromSouthwestern Oklahoma State University and an MBA from Oklahoma City University. She is also a Legacy Business Association Board Member.

Capital One Financial Corporation ( is a financial holding company whose subsidiaries, which include Capital One, N.A., and Capital One Bank (USA), N.A., had $243.7 billion in deposits and $365.7 billion in total assets as of December 31, 2017. Headquartered in McLean, Virginia, Capital One offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients through a variety of channels. Capital One, N.A. has branches located primarily in New York, Louisiana, Texas, Maryland, Virginia, New Jersey and the District of Columbia. A Fortune 500 company, Capital One trades on the New York Stock Exchange under the symbol “COF” and is included in the S&P 100 index.